Resources & Support Center
Get the Product Information, Answers, and Support You Need—All in One Place
Product Catalogues: Download by Category
Explore our full range of valves, actuators, and automation solutions in detail—download the latest 4Matic product catalogues to view specifications, selection guides, dimensions, and more.
Butterfly Valves :
Ball Valves :
Plug Valves :
Gear Box :
Pneumatic Actuators :
Electric Actuators :
Common questions
Find quick answers to common questions about our products, orders, technical support, and more. Click any topic to expand for details. If you need further assistance, our support team is just a message away.
What materials are your valves and actuators available in?
Our valves and actuators are available in a range of materials to ensure compatibility, durability, and performance for every application. Common options include carbon steel, stainless steel, alloy steels, ductile iron, and specialty materials (such as PTFE, high-performance alloys, or coatings) for corrosive or high-temperature service. Please see individual product catalogues or contact us for specific recommendations based on your media and environment
Which actuator types are compatible with my existing valve setup?
4Matic actuators are engineered to meet international mounting standards (including ISO and DIN), making them compatible with most industry-standard valve interfaces. We offer pneumatic (rack & pinion, scotch & yoke), electric, and (coming soon) gear box actuation to suit a wide range of existing and new installations. For help with sizing or compatibility, our team will analyze your requirements and provide a tailored recommendation.
Are your products compliant with ISO, CE, SIL, ATEX, or other industry standards?
Yes, 4Matic products are rigorously tested to comply with major international certifications, including ISO, CE, SIL, and ATEX where applicable. Specific certifications may vary by product line and application, so please review the relevant catalogues or consult with our technical team for standards compliance documentation
Ordering & Shipping
How do I request a quote or place an order?
You can request a quote or place an order using our Contact page, by reaching out to our customer support email or phone, or through your local 4Matic distributor. Include as much detail as possible about your requirements, and our team will respond promptly with pricing, lead time, and any clarifications needed.
What is your standard lead time for product delivery?
Lead times vary depending on product type, quantity, and customization. Standard stock items typically ship within [X–Y business days] (customize if needed). For made-to-order or engineered solutions, our team will confirm delivery timelines when you inquire or order.
How do I track or modify my order?
After placing your order, you’ll receive a confirmation with an order number and estimated ship date. For status updates or to request changes, please contact your 4Matic representative or email our customer service team with your order number.
Technical Support
How do I access installation manuals or drawings?
Installation manuals, dimensional drawings, and technical documentation are available for download within each product catalogue or upon request. Visit our Resources page, or contact our technical support team for specialized documents.
Who do I contact for service or warranty assistance?
For service inquiries or warranty support, please use our Contact page or call our support hotline. Have your product and order information ready, and our team will assist you quickly.
Can I request on-site or remote technical support?
Absolutely. 4Matic offers both remote (phone/email/video) and, where available, on-site technical support for product commissioning, troubleshooting, and maintenance. Contact us with your project information and location, and we’ll coordinate the most efficient support option for you.
Technical Support
How do I access installation manuals or drawings?
Installation manuals, dimensional drawings, and technical documentation are available for download within each product catalogue or upon request. Visit our Resources page, or contact our technical support team for specialized documents.
Who do I contact for service or warranty assistance?
For service inquiries or warranty support, please use our Contact page or call our support hotline. Have your product and order information ready, and our team will assist you quickly.
Can I request on-site or remote technical support?
Absolutely. 4Matic offers both remote (phone/email/video) and, where available, on-site technical support for product commissioning, troubleshooting, and maintenance. Contact us with your project information and location, and we’ll coordinate the most efficient support option for you.
General / Other
Where is 4Matic based?
4Matic operates globally, with our US division serving customers throughout North America. Our main US office and logistics hub are located in Cary, Illinois, ensuring responsive regional support and fast shipping.
How do I find my local distributor?
Please visit our Contact page or reach out to our support team, and we’ll direct you to the nearest authorized 4Matic distributor for your region and industry.
Who do I contact for custom engineering requests?
For custom valve or actuation solutions, please contact our applications engineering team via the Contact page. We’ll discuss your requirements and collaborate to deliver a solution built to your exact needs.
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